From check fraud to scams, from AML to EDD – financial crime, fraud and compliance teams are overwhelmed by alerts they need to investigate and resolve. Most of these alerts are triggered by legitimate customer activity.

Asking customers to clarify the anomalous activity can provide valuable context or even resolve the alert instantly, but banks are hesitant to reach out. Chasing customers over the phone is labor-intensive, creates friction and has a low yield.

This changes with Refine’s Intelligent Customer Outreach platform.

For any type of alert that requires resolution, Refine automatically engages customers through multiple communication channels, guiding them through a relevant, user-friendly digital interaction (“playbook”) and collecting responses that are instantly shared with the bank. As a result, banks reduce investigation time and clear incoming alerts with unprecedented efficiency, consistency, and speed – partnering with their customers to fight financial crime.